Returns & Refund Policy

Returns & Refund Policy

Last updated: 22-02-2026

We stand behind what we create.

If something isn’t right, we’ll make it right — within reason.

Please read carefully before requesting a return.

1. YOUR RIGHT TO RETURN (EU CUSTOMERS)

If you are a customer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right:

  • Email us at storedriesi@gmail.com

  • Include your order number

  • Clearly state that you wish to return your item

After notifying us, you have 14 days to return the product.

2. RETURN CONDITIONS

Returned items must:

  • Be unworn

  • Be unwashed

  • Be free of stains, odors, or damage

  • Have all original tags attached

  • Be returned in original packaging (where possible)

We reserve the right to refuse returns that do not meet these conditions.

If the item shows signs of use, the refund may be refused or partially reduced.

Respect the garment.

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Custom-made or personalized products

  • Limited made-to-order drops

  • Gift cards

  • Items marked as “Final Sale”

Once exclusive pieces are produced specifically for you, they cannot be canceled or refunded.

4. RETURN SHIPPING COSTS

Unless the product is defective or incorrect:

  • Return shipping costs are the responsibility of the customer

  • We recommend using a tracked shipping method

driesi is not responsible for lost return shipments.

5. REFUNDS

Once we receive and inspect your return:

  • You will be notified via email

  • Approved refunds are processed within 14 days

Refunds will be issued to the original payment method.

Original shipping costs are non-refundable unless required by law.

6. DEFECTIVE OR INCORRECT ITEMS

If we made a mistake, we fix it.

If you receive a defective or incorrect item:

  • Contact us within 7 days of delivery

  • Include clear photos

  • Include your order number

If approved, we will:

  • Replace the item, or

  • Issue a full refund (including shipping if applicable)

7. EXCHANGES

We offer exchanges depending on stock availability.

If your requested size or item is unavailable, we will issue a refund instead.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. Processing times may vary depending on your bank

If the issue continues, contact us at:
storedriesi@gmail.com

9. PRE-ORDER ITEMS

Pre-order items are produced on demand.

  • Estimated shipping timelines are clearly communicated

  • Once production has started, pre-orders cannot be canceled

  • Refunds are only issued if production fails or we cannot deliver

When you pre-order, you reserve your piece.

10. OUR PRINCIPLE

We are fair.
We expect fairness in return.

Abuse of the return system may result in refusal of future orders.

FINAL NOTE

Driesi is built on quality and intention.

If something isn’t right, reach out — we’ll handle it properly.